Real-Time Monitoring
Visualize current system status and processing queues that update automatically every 5 seconds.
Server Status
What is Server Status?
Section titled “What is Server Status?”Server Status is a technical monitoring view that shows real-time information about server status, system configuration, processing queues, and infrastructure details. This tool helps administrators and technical staff diagnose problems, verify configurations, and monitor system performance.
Server Status automatically updates queue information every 5 seconds to maintain constant visibility of system status.
Why Use Server Status?
Section titled “Why Use Server Status?”Quick Diagnosis
Identify configuration problems or blocked queues quickly from a single view.
Technical Information
Access server technical details and timezone configuration from the health check API.
Queue Visibility
Review processing queue status and item details to track system activity and troubleshoot delays.
How to Access Server Status
Section titled “How to Access Server Status”-
Navigate to System Config
Go to the main menu and click System Config.
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Select Server Status
Click Server Status from the System Config submenu.
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Review Information Shown
The page shows cards with Server info (merged with timezone configuration) and Queue status. Queue data updates automatically every 5 seconds.
Information Shown in Server Status
Section titled “Information Shown in Server Status”Server Status shows two main sections.
Server info
Section titled “Server info”
A single card that combines Server info and Timezone configuration from the health check API. The exact fields depend on the API response but may include:
- Server identification (in server, replica server, replica installed)
- Server version
- Database timezone
- PHP timezone
- Other configuration values returned by the API
Queue status
Section titled “Queue status”
Shows real-time processing queue status (action: fetch_queue_activity_log).
- Queue status: Visual view of active queues (card header: “Queue status”)
- Shows last 10 items of each queue
- Icons indicate process type (P2P, Webhooks, Cancel Orders, etc.)
- Updates automatically every 5 seconds
Process Types in Queues
Section titled “Process Types in Queues”Icons and names in queues represent different process types:
- P2P: Regular or wave processing of pending orders
- Big P2P: Large order processing
- Cancel Orders: Order cancellation
- Webhooks: Webhook notification sending
- Recount: Inventory recount
- Libera Backorder: Backorder activation
- Store Activity Log: Activity logging
- Reprocess Orders by Status: Order reprocessing by status
- Reprocess Orders by Date: Order reprocessing by date
- Reprocess Orders by Bin: Order reprocessing by bin
- Reprocess Orders by Bin Quantity: Order reprocessing by bin quantity
- Reprocess Orders by Bin Quantity Date: Order reprocessing by bin quantity and date
View Queue Details
Section titled “View Queue Details”-
Click on a queue item or “Show more”
Click on a queue item (icon) or the “Show more” icon (three dots, ellipsis) to see all items in that queue.
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Review details table
A modal opens with the queue name. If the queue is empty, you’ll see “Queue [name] Empty”. Otherwise, a table shows:
- ID: Item ID (hidden by default)
- Action: Process type with icon
- Status: Current status
- Date: Creation date
- Button: Information icon (circle with “i”) to view item details
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View details of specific item
Click the information button to see the complete item payload in JSON format.
Interpreting Information
Section titled “Interpreting Information”Healthy Status Indicators
Section titled “Healthy Status Indicators”✅ System Working Correctly:
- Server info and timezone values look correct
- Database and PHP timezones match (if both are shown)
- Queues are processing items normally
- No visible errors in the interface
Warning Signs
Section titled “Warning Signs”⚠️ Possible Problems:
- Timezones that don’t match between database and PHP
- Queues with many accumulated items not processing
- Errors when loading the page or API
💡 Best Practices
Section titled “💡 Best Practices”Review Regularly
Review Server Status periodically to detect problems before they affect daily operations.
Monitor Queues
Pay attention to queues that have many accumulated items. This may indicate slow or blocked processes.
Verify Configuration
After server updates, verify the Server info section shows the expected configuration.
Document Changes
Use the Server info section to track server configuration and version. Document any changes for troubleshooting.
Troubleshooting
Section titled “Troubleshooting”Problem: “Queues are not processing”
Section titled “Problem: “Queues are not processing””Possible Causes:
- RabbitMQ is not running
- Processing workers are stopped
- There’s an error in code blocking processing
- Connection between application and RabbitMQ is interrupted
Solution:
- Verify queue status in the “Queue status” section
- Review server logs for errors
- Verify processing workers are running
- Contact technical team if problem persists
Problem: “Timezones don’t match”
Section titled “Problem: “Timezones don’t match””Possible Causes:
- Incorrect database configuration
- Incorrect PHP configuration
- Recent server configuration change
Solution:
- Verify both timezones in “Timezone Configuration”
- Adjust configuration so they match
- Restart services if necessary
- Verify dates display correctly in other parts of the system
Problem: “Page doesn’t load or shows errors”
Section titled “Problem: “Page doesn’t load or shows errors””Possible Causes:
- User permission problems
- Error connecting to health check API
- Network or server problems
Solution:
- Verify you have All_Orders_A permission and list access (CanList)
- Review browser console for JavaScript errors
- Verify
/apiv2/internal_health_check/infoAPI is accessible - Contact technical support if problem persists
Frequently Asked Questions
Section titled “Frequently Asked Questions”How often is information updated?
- Queue Status: Updates automatically every 5 seconds
- Other information: Loads when you access the page or reload manually
Can I export this information?
Currently there’s no integrated export function. You can take screenshots or manually copy the information you need.
What do I do if I see queues with many items?
If a queue has many accumulated items:
- Review item details to identify the problem
- Verify system logs for errors
- Consider restarting processing workers if necessary
- Contact technical team if problem persists
Why don’t I see the Queue status section?
The Queue status section always appears. If all queues are empty, you’ll see the message “Great job! The queue is empty” with a check icon.
What does “Replica Installed: No” mean?
If this field appears in the Server info section, it means there’s no replica server configured for high availability. This is normal in standard installations and doesn’t indicate a problem.
Next Steps
Section titled “Next Steps”Explore Related Features:
- Preferences - General system configuration and user management
- Automation Rules - Automation rules that may use queues